Filter Finder

Application Support

Support

We want you to be completely satisfied with your app experience, so we’re keen to hear your feedback and suggestions on how we can improve. Simply complete and submit Technical Support email within the app's Help and Support section to let us know what’s important to you. 

Country specific application listings

This app serves country specific application listings based on the country setting of your device.

Compatible mobile devices

The Ryco Filters Application has been developed and designed to common use expectations for both the Android and iOS platforms.

  • iPhone, iPod touch (4th generation and above), iPad (2 and above) - with a minimum operating system of iOS7 and 3G or wireless networks
  • Android devices - with a minimum operating system of 4.4

If contacting us because your application is not functioning correctly, or you have feedback we recommend you use the Technical Support link within the Help and Support section of the app this email link will automatically include the operating platform of your device, version and which version of the app you are using.

In order to help diagnose issues when contacting us via out of app methods we will need the following to help with our investigation:

  • a description of the issue
  • which device you're using and
  • which operating system is installed on your device

To find the details of your operating system

  • iOS devices: go to Settings > General > About > Version
  • Android devices: go to Settings > About > Android version

Getting Started

You can familiarise yourself with a quick tutorial at any time at: Home>Help>Introduction Tutorial

Cross Reference

  • The cross reference has been designed to allow dashes, decimals and slashes etc. in the search criteria.
  • It lists all non-Ryco part numbers for which there are interchangeable Ryco products. 
  • You can only undertake one cross reference at a time.
  • The Manufacturers' code is listed against each number to verify the manufacturer.
  • All cross references in this mobile catalogue are based on the latest information available. 
  • Equipment manufacturers often change component suppliers without notice while continuing to use the same filter number. This change could result in a non-critical dimension becoming critical. Other filter manufacturers may use one filter to replace two of ours, or vice versa. If in doubt check with our customer service team.
  • When crossing from a non-original equipment filter number, a problem could develop. If a filter does not seal when installed it should not be used. If in doubt do not rely solely on cross reference numbers and check against additional application information.

Frequently Asked Questions

The app won't open or crashes (Android devices)

Uninstall the app and download it again. If this doesn't work, you may need to move the app to your SD card:

  1. Within the app go to Home screen  Settings > Clear all local data
  2. Click "Clear data" and then "OK"
  3. Click "Move to SD card"
  4. Open the app again
  5. If this does not solve the problem, please contact us (see below)


The app won't download (iOS devices)

  1. Make sure you have enough available space on your device 
    (iOS: Settings > General > Usage; Android: Settings > Storage)
  2. Make sure you are connected to Wi-Fi
  3. If this does not solve the problem, please contact us

Why am I asked for a specific year of a vehicle?

For passenger and truck & bus applications a year is required to serve quicker results from the data base to your app. The ‘Year’ criteria narrows the search down and quickens the returned results from a large pool of data.  Some categories do not require a specific year e.g. equipment.

Why does the app ask to allow for messages?

From time to time we want to bring you up to date information, news and product release information and can do so via quick in app messaging so you can be the first to find out. To opt in or out in iOS go to Settings>Notifications>Ryco App>Allow notifications

Disclaimer

Use of this device application is undertaken at your own risk. All vehicle applications, illustrations and technical information detailed within this app have been assembled based on the latest information available. While every precaution has been taken in the compilation of this publication RYCO Group takes no responsibility for inaccuracies that may occur within it including incorrect applications that may occur due to alterations in a particular specification against a number designation.

RYCO Group also takes no responsibility for any incorrect applications, or applications made solely on a visual and/or dimensional means, or filters used in racing and aviation applications.

Copyright

All app content, images and designs featured on within the Ryco Filters app are copyright. They may not be copied or reproduced by any means in whole or in part without prior written consent from RYCO Group which reserves all rights. © Copyright all rights reserved 2016.